# Get licenses behind proxy

**URL:** <https://forum.qoitech.com/t/get-licenses-behind-proxy/302>\
**Category:** Support\
**Created:** [August 5, 2019, 9:07am UTC](https://forum.qoitech.com/t/get-licenses-behind-proxy/302 "2019-08-05T09:07:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![husak](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@husak](https://forum.qoitech.com/u/husak)\
**Post date:** [August 5, 2019, 9:07am UTC](https://forum.qoitech.com/t/get-licenses-behind-proxy/302/1 "2019-08-05T09:07:58Z")

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Hi,

we recently bought enterprise license, but I have difficulties obtain my license when I’m behind proxy. I can log in correctly so I guess the SW can read my system proxy settings (the OTII network settings are blank) but when I try to obtain the license I get "Failed to refresh licenses with server).

Sys info: Win10 Enterprise, OTII ver 2.5.4  
I can’t really setup a proxy in OTII, becasu we obtain it dynamically through a network script (proxy.pac)

Please help because this really blocks us in our development.

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/qoitech/original/1X/679817d76d761b7b7dfbc9f3a834214a32a222b3.png)

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/qoitech/original/1X/08a9e3e2e6ede5733210ab790b3293dd9f1ad811.png)

BR,  
Jiri

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**Author:** ![bjorn.rosqvist](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.qoitech.com/bjorn.rosqvist/32/238_2.png) [@bjorn.rosqvist](https://forum.qoitech.com/u/bjorn.rosqvist)\
**Post date:** [August 5, 2019, 11:18am UTC](https://forum.qoitech.com/t/get-licenses-behind-proxy/302/2 "2019-08-05T11:18:21Z")

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Hi Jiri

Sorry to say, but proxy through a network script is not something that we support at the moment.  
We will look into this for the future but I cannot today say when we have a solution.  
This in already in our backlog.

Best regards,  
Björn

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**Author:** ![husak](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@husak](https://forum.qoitech.com/u/husak)\
**Post date:** [August 5, 2019, 12:58pm UTC](https://forum.qoitech.com/t/get-licenses-behind-proxy/302/3 "2019-08-05T12:58:40Z")

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Hi Björn,

I also tried to put there a fixed IP address of the proxy I have currently obtained,  
 ![image](https://europe1.discourse-cdn.com/flex017/uploads/qoitech/original/1X/2f0e2813ccdb7b1e153020349af4b3ca1418163e.png)  
as before I can log in, but no luck with the license check.

In this case it is supposed to work?

Regards,  
Jiri

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**Author:** ![bjorn.rosqvist](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.qoitech.com/bjorn.rosqvist/32/238_2.png) [@bjorn.rosqvist](https://forum.qoitech.com/u/bjorn.rosqvist)\
**Post date:** [August 5, 2019, 1:13pm UTC](https://forum.qoitech.com/t/get-licenses-behind-proxy/302/4 "2019-08-05T13:13:25Z")

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Hi Jiri,

Could you create a case in our case system ([Qoitech](http://www.qoitech.com/my/cases)) so we can dig deeper into this issue?

Best regards,  
Björn