# This project contains incomplete or corrupted data that is not compatible with the otii software

**URL:** <https://forum.qoitech.com/t/this-project-contains-incomplete-or-corrupted-data-that-is-not-compatible-with-the-otii-software/528>\
**Category:** Support\
**Created:** [February 21, 2025, 1:55pm UTC](https://forum.qoitech.com/t/this-project-contains-incomplete-or-corrupted-data-that-is-not-compatible-with-the-otii-software/528 "2025-02-21T13:55:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![hugo.nadal](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hugo.nadal](https://forum.qoitech.com/u/hugo.nadal)\
**Post date:** [February 21, 2025, 1:55pm UTC](https://forum.qoitech.com/t/this-project-contains-incomplete-or-corrupted-data-that-is-not-compatible-with-the-otii-software/528/1 "2025-02-21T13:55:57Z")

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Hi, I’ve had a data backup problem since I upgraded to version 3. I’m currently on version 3.5.3.  
Here’s what I do: in the software I record the consumption and the uart logs (here 57600). I make a recording that lasts 5-10 minutes. I can see the uart log, but if I want to save the recording an error appears:  
“This project contains incomplete or corrupted data that is not compatible with the otii software”

 ![Capture d’écran 2025-02-21 144544](https://europe1.discourse-cdn.com/flex017/uploads/qoitech/original/1X/7129c0dd98d5c1df71ed8d4e176da731b02530e6.png)  
The error appears systematically and I systematically lose the data.  
This is Software regression since version 2.  
Can the support analyse this problem?  
And there is any way of recovering corrupted projects?  
Best regards,

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**Author:** ![bjorn.rosqvist](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.qoitech.com/bjorn.rosqvist/32/238_2.png) [@bjorn.rosqvist](https://forum.qoitech.com/u/bjorn.rosqvist)\
**Post date:** [February 24, 2025, 10:00am UTC](https://forum.qoitech.com/t/this-project-contains-incomplete-or-corrupted-data-that-is-not-compatible-with-the-otii-software/528/2 "2025-02-24T10:00:58Z")

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Hi Hugo,

Thank you for creating this post.  
This sounds very strange and we are happy to support you further.  
I ask you to create a case in our case system ([User Management - Qoitech](https://www.qoitech.com/cases)) with this information.  
When the case is created, you can add the otii3.log file as an attachment.  
You find the otii3.log file by, in the Otii 3 application, click Help → Find otii3.log

Best regards,  
Björn

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**Author:** ![hugo.nadal](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hugo.nadal](https://forum.qoitech.com/u/hugo.nadal)\
**Post date:** [March 28, 2025, 2:36pm UTC](https://forum.qoitech.com/t/this-project-contains-incomplete-or-corrupted-data-that-is-not-compatible-with-the-otii-software/528/4 "2025-03-28T14:36:28Z")

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Hello,  
Here’s some news,  
I’m using the Otii 3 application again and I can’t reproduce this bug. (I haven’t updated it).  
To be continued…

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**Author:** ![bjorn.rosqvist](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.qoitech.com/bjorn.rosqvist/32/238_2.png) [@bjorn.rosqvist](https://forum.qoitech.com/u/bjorn.rosqvist)\
**Post date:** [March 31, 2025, 6:17am UTC](https://forum.qoitech.com/t/this-project-contains-incomplete-or-corrupted-data-that-is-not-compatible-with-the-otii-software/528/5 "2025-03-31T06:17:09Z")

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Hi Hugo,

Thank you for the update.  
Just let us know if it happens again.  
By the way, are you recording to a network drive?  
We have seen that, for example OneDrive might disturb recordings.

It is recommended to save the project, before recording is stared, at a location that is not network synched.

Best regards,  
Björn